Shipping & Handling

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Shipping & Handling

Purchases are shipped from Pensacola, FL via UPS. Packages are mailed out within 2 days of your order. In the event of a delay, we will notify you by e-mail.  There is no sales tax charged for shipping outside of Florida. Gift wrapping is complimentary and you may request the theme of the wrapping at checkout (Wedding, Birthday, etc.).

Purchase Total        Shipping Cost

$  0.00 -  $50.00          $13.00
$ 51.00 - $100.00        $15.00  
$101.00 - $150.00       $18.00  
$151.00 - $200.00       $20.00  
$201.00 - $250.00       $25.00  
$251.00 - $300.00       $30.00  
$300.00+                       $40.00  

Return Policy

Every item we ship is personally and carefully packed by our employees. If, however, an item has been damaged during the shipping process, please contact us immediately at 800-836-1380. Damaged items must be reported within 5 days of receipt of the shipment. Please retain the package and all packing materials as you received them. Our shipments are insured and UPS requires all evidence of the damaged shipment be preserved for inspection when filing a claim. We will make every effort to replace the item quickly, but we cannot guarantee full replacement value if a proper claim is not made.

Unused items may be returned for refund or exchange within 30 days from the date of purchase. Artesana will refund the amount of purchase, not including any shipping and handling charges, after the returned items have been received and inspected. Used or personalized items are not returnable. To Return or Exchange an item please contact us at 800-836-1380.